Apple is starting to look just like any other technology company. Don’t get me wrong. I love my MacBook and my iPhone, and when MobileMe is working, it’s great. However, wasting well over an hour of my precious time resolving a simple login issue makes me wonder if Apple is so special after all.
I’m revamping the LarrySwanson.com website, so I added another directory to my iDisk (MobileMe’s nifty back-up gizmo). Apparently some attribute in a couple of the files in the new directory gave MobileMe some hiccups. I thought I had fixed the problem and went to the me.com interface to my iDisk to verify that the new set-up was working properly. When I tried to log in I got an “invalid password” notice. “No biggie,” I thought, “I’ll just reset the password and try again.”
Well, that lead to well over an hour of bizarrely un-user-friendly login problems at https://auth.me.com/authenticate. At this point – 15 years into mass consumer usage of the interwebs – I thought that resetting a user password would be a pretty straightforward task.
Well, no. Not at MobileMe.
After repeatedly trying their automated password-resetting system to no avail, I contacted a tech support person via their live chat gizmo. At first, she was having the same problem that I was, but after some magical background activity I was suddenly able to log in again.
I don’t like it when the interwebs behave irrationally. I’m doing a fresh MobileMe iDisk back-up right now and keeping my fingers crossed. I have multiple back-up systems in place, so I’m not too worried, but I just hate it when the interwebs get wonky.
OK, I’m done venting. . .
